Personalized Pet Portrait Embroidered Ornament

Every year you hang the same box of ornaments, and every year the one that stops you is the one with a face on it. This is that ornament for your dog: their portrait rendered in dense, hand-worked embroidery stitches, framed in a real wooden hoop, with their name stitched underneath in flowing green script.

Send us a clear photo of your dog and we turn it into a needle-painted portrait - the exact coat colour, the ear set, the particular way they look at you. Add their name and it is stitched below the portrait, wrapped in a little wreath of evergreen sprigs and red berries. No two orders come out the same, because no two dogs do.

The 6-inch hoop is a proper size: big enough that the face reads from across the room, small enough to sit comfortably among the rest of the tree. It arrives ready to hang from its sage-green satin ribbon and bow - loop it over a branch, a mantel hook, a door knob, or a nail in the hallway where it can stay up all year.

It makes a good first Christmas gift for a new puppy, a good gift for the friend whose dog is their whole personality, and a very good keepsake for a dog who is no longer here. People who get one tend to tell us they unwrapped it and went quiet for a second.

Ships ready to gift - no assembly, nothing to frame, nothing to hang on a hook first. If you want it under the tree this year, order early: hand-finished pieces move slower than printed ones in December.Material: Natural wooden embroidery hoop with an embroidered linen-blend fabric panel and a sage-green satin ribbon hanger.
Size: 6 inch hoop diameter (approx. 15 cm), ribbon and bow add roughly 3 inches above the hoop.
Personalization: One pet photo plus one name.
Care: Dust gently with a soft dry brush, keep away from damp and direct heat, store flat between seasons.

1. Shipping Information

• All orders are processed within 2-5 business days (excluding weekends and holidays).
  Delivery Time = Processing Time 2 - 5 days + Shipping Time
  
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame is applied with standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
2. Send your request to the Modify or Cancel Order Center if you'd like express shipping.
3. For modification orders, the production time is expanded 1-2 days.  
4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.

6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please contact us at Support Ticket Box and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the tracking link provided.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, and import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing an order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote locations may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered.
• If your package is lost during transit, please contact us at Support Ticket Box for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist with a replacement or refund.

7. Contact Us

If you have any questions regarding shipping, please reach out to us at Support Ticket Box

• Please fill in the required fields and carefully double-check the spelling.
• To ensure the best looking, please use standard English only and exclude special characters.
• Use a clear, high-resolution photo for the best print result.

Please be aware that the preview may be slightly different from the physical item in terms of color due to lighting or your screen display.